Shipping Policy

Shipping Policy
We want to make sure your order gets to you as quickly and smoothly as possible! Here’s what you need to know about our shipping process.

1. Processing Time
We process orders within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options & Delivery Times
Standard Shipping: Delivered within 7 to 15 working days.
Note: Delivery times may vary due to location, carrier delays, or unexpected events.

3. Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
We may offer free shipping for orders over a certain amount (check our website for current offers).

4. Tracking Your Order
Once your order ships, you will receive a tracking number via email.
You can use this to monitor the real-time status of your delivery.

5. Double-Check Your Address
Please ensure your shipping address is accurate before placing your order.
We cannot be responsible for packages sent to incorrect addresses entered at checkout.

6. Delays or Lost Packages
If your package is delayed, contact our support team — we’ll investigate it for you.
For lost packages, we may offer a replacement or refund depending on the situation.

7. Returns Due to Non-Delivery
If a package is returned due to an incorrect address or refusal of delivery, you may be required to pay reshipping fees.

If you have any questions, please contact us at support@aozzby.com — we’re happy to help!